Terms of use

Who we are and how to contact us

The Paperclip app (the “App”) and the website Paperclip.co (the “Site”) are operated by PAPERCLIP APP LTD ("We") and together provide the peer-to-peer marketplace services (“the Services”). We are registered in England and Wales under company number 09123171 and have our registered office at 7 Albert Crescent, Penarth, CF64 1DA. Our main trading address is Albert Crescent, Penarth, CF64 1DA. Our VAT number is 193334403.

We are a limited company.

 To contact us, please email hello@paperclip.co or telephone our customer service line on 07545875316.

By using the App and / or the Site you accept these terms

These Terms of Use (together with the documents referred to herein) tell you the terms on which you may make use of the Services, whether as a guest or registered user.

Please read these Terms of Use carefully before you start to use the App or Site, as these will apply to your use of our Services. We recommend that you print a copy of this for future reference.

By downloading the App, or visiting the Site and using the Services, you confirm that you accept these Terms of Use and that you agree to comply with them.

If you do not agree to these terms, you must not use the App, Site or the Services.

There are other terms that may apply to you

These Terms of Use refer to the following additional terms, which also apply to your use of the  App, Site and Services:

  • Our Privacy Policy (paperclip.co/privacy) which sets out the terms on which We process any personal data We collect from you, or that you provide to us. By using the App, the Site or the Services, you consent to such processing and you warrant that all data provided by you is accurate.
  • Our Acceptable Use Policy (paperclip.co/acceptable) which sets out the permitted uses and prohibited uses of the Site, the App and Services. When using the App and Services, you must comply with this Acceptable Use Policy.
  • Our Cookie Policy (paperclip.co/cookies) which sets out information about the cookies on the Site, the App and Services.


By continuing to use the Services you agree to the terms of these Terms of Use.

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use the Site, the App or Services, please check these terms to ensure you understand the terms that apply at that time.

We may make changes to the App, the Site or Services

We may update and change the Site, the App and/or Services from time to time to reflect changes to our products, our users' needs and our business priorities. We will try to give you reasonable notice of any major changes.

We may suspend or withdraw the Site, the App or the Services

We do not guarantee that the App, Site or Services, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of the App, Site or Services for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access the Site, the App or Services through your internet connection are aware of these Terms of Use and other applicable terms and conditions, and that they comply with them.

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at hello@paperclip.co.

Accessing our Services/Payment and Cancellation Terms

Our Services are made available via the Site or the App which can be downloaded from the App Store and Google Play.

Stand-alone purchases, new App features and App upgrades, may also be available in addition to the Services provided.

Payments shall be processed by a third party payment provider, through the App Store or Google Play. 

All amounts payable are inclusive of value added tax chargeable for the time being (VAT).

We do not guarantee that the Site, the App or Services or any content therein, will always be available or be uninterrupted. Access to the Services is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of the Site, the App or Services without notice. We will not be liable to you if for any reason the App, the Site or Services are unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to the App, the Site and Services.

You are also responsible for ensuring that all persons who access the Site, the App or Services through your internet connection are aware of these Terms of Use.

Restricted Items

These items may only be listed on Paperclip under certain conditions. You may be contacted by us should your listing fall under any of the restricted or potentially infringing item categories listed below.

If you refuse to respond to our query within 24 hours your account will be temporarily banned until the offensive content is removed.

  • Alcohol;
  • Animals and wildlife products;
  • Artefacts, antiques, cultural items and grave-related items;
  •  British titles;
  • Catalogue sales;
  • Charity or fundraising listings;
  • Clothing, used;
  • Contracts;
  • Cosmetics, used;
  • Counterfeit currency and stamps;
  • Credit cards;
  • Digitally delivered goods;
  • Electrical and electronics equipment;
  • Event tickets;
  • Food;
  • Football tickets;
  • Gaming (slot/fruit) machines;
  • Human parts and remains;
  • Manufacturers' vouchers;
  • Plants and seeds;
  • Postage meters;
  • Property;
  • Recalled items;
  • Stocks and other securities;
  • Tobacco;
  • Travel;
  • Unlocking software; and
  • Potentially infringing items;

 

These items may infringe certain copyrights or trademarks:

  • Bootleg recordings;
  • Items encouraging infringement;
  • Mod chips, game enhancers and boot disks;
  • Perfume and cosmetics;
  • Recordable media; and
  • Replica, counterfeit and unauthorised copies

 

How you may use material on the Site or App

We are the owner or the licensee of all intellectual property rights in the App and the Site, and in the material published therein.  Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may not reverse engineer, decompile, or disassemble the Site or App except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation.

You may print off one copy, and may download extracts, of any page(s) from the App or Site for your personal use..

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on the Site and the App must always be acknowledged.

You must not use any part of the content on the Site or the App for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of the Site or the App in breach of these Terms of Use, your right to use the App or Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Do not rely on information on the App or Site.

The content on the Site and the App is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on the Site and the App, we make no representations, warranties or guarantees, whether express or implied, that the content of the Site and the App is accurate, complete or up to date.

User-generated content is not approved by us

The Site and App may include information and materials uploaded by other users, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on the Site and the App do not represent our views or values.

If you wish to complain about information and materials uploaded by other users please contact us on hello@paperclip.co.

Our responsibility for loss or damage suffered by you

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

We exclude all implied conditions, warranties, representations or other terms that may apply to the Site, the App or Services or any content on it.

We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  •  use of, or inability to use, the Site, the App or Services; or
  • use of or reliance on any content displayed on the Site, the App or Services.
     

 In particular, we will not be liable for:

  • loss of profits, sales, business, or revenue;
  •  business interruption;
  •  loss of anticipated savings;
  •  loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

 

Limitation of our liability

Nothing in these Terms of Use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, We exclude all conditions, warranties, representations or other terms which may apply to the Site, App and Services or any content therein, whether express or implied.

Total liability in respect of losses arising under or in connection with these Terms of Use whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the aggregate sum of £1,000,000.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our App, Site or Services; or
  • use of or reliance on any content displayed on  the Site or App.


You agree not to use our Services for any commercial or business purposes, and We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Site, App or Services or to your downloading of any content provided as part of the Site, App or Services, or on any website linked.

Uploading content to the Site or App

Whenever you make use of a feature that allows you to upload content to the Site or the App, or to make contact with other users of the Site or App, you must comply with the content standards set out in our Acceptable Use Policy (paperclip.co/acceptable)

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us and hold us harmless for any breach of that warranty. This means you will be responsible for any loss or damage We suffer as a result of your breach of warranty.

Any content you upload to the Site or the App will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of the App or the Site a limited licence to use, store and copy that content and to distribute and make it available to third parties. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We have the right to remove any posting you make on the Site or the App if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy (paperclip.co/acceptable)

You are solely responsible for securing and backing up your content.

Rights you are giving us to use material you upload

When you upload or post content to the Site and the App, you grant us a non-exclusive, irrevocable, royalty free, worldwide licence to use the content as deemed appropriate.

We are not responsible for viruses and you must not introduce them to the Site or App and/or Services.

We do not guarantee that the Site or the App will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access the Site or the App. You should use your own virus protection software.

You must not misuse the App by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site or the App, the server on which the App is stored or any server, computer or database connected to the App. You must not attack the Site or the App via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and We will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Site or the App will cease immediately.

Rules about linking to the Site or the App

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to the Site or our App in any website that is not owned by you.

 Neither the Site nor the App must not be framed on any other site, nor may you create a link to any part of the Site or the App other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy (paperclip.co/acceptable)

If you wish to link to or make any use of content on the Site or the App other than that set out above, please contact hello@paperclip.co.

Which country's laws apply to any disputes?

These Terms of Use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by laws of England and Wales. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Our trade marks are registered

’Paperclip’ is the UK registered trade mark of PAPERCLIP APP LTD, and has the registered number UK00003191468. You are not permitted to use this without our approval.